AMS INTERNATIONAL COLLEGE

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Welcome to AMS INTERNATIONAL COLLEGE

AMS INTERNATIONAL COLLEGE COURSES

HT-110-3:2011 GUEST SERVICE OPERATION LEVEL 3

RECEPTION ACTIVITIES HANDLING

*Identify reception activities handling requirement
*Prepare arrival activities
*Carry out guest arrival activities
*Attend guest enquiries and needs
*Carry our bill settlement activities
*carry out product sales activities
*Attend reservation needs
*Carry out filing arrangement
*Perform telephonist function
*Evalueate reception activites handling effectiveness
*Produce reception activities report

FRONT OFFICE DATABASE ADMINISTRATION

*Identify front office database administration requirment
*Acquire guest information and data
*Carry out guest record compilation
*Disemminate products & services information
*Evaluate front office database administration
*Produce front office database administration

GUEST RELATION ACTIVITES HANDLING

*Identify guest relation activities handling requirment
*Perform pre event activities
*Execute guest relation activites
*Evaluate guest relation activities effectiveness
*Produce guest relation activities report

CONCIERGE SERVICES

*Identify reception activities handling requirment
*Arrange concierge services activities
*Handle guest enquiries
*Carry out representative services
*carry out luggage handling
*Carry out car jockey services
*Carry out newspaper handling
*Evaluate concierge services effectiveness
*Produce concierge activities report

FRONT OFFICE PROCUREMENT REQUISITION

*Identify front office procurement requisition activities requirment
*Arrange procurement requisition works
*Prepare procurement requisition
*Monitor vendor performance
*Evaluate procurement requisition activities performance
*Produce procurement requisition activities report

FRONT OFFICE STAFF ADMINISTRATION

*Identify front office staff administration activities requirment
*Arrange front office staff adimistration activities
*Prepare work schedule
*Monitor staff performance
*Conduct briefieng session
*Coordinate staff welfare program
*Evaluate staff administrative perfomance
*Produce staff administration activities report

FRONT OFFICE STAFF STAFF DEVELOPMENT

*Identify front office staff development activities requirment
*Arrange staff development activities
*Conduct/coordinate staff training
*Prepare action plan for improvement
*Carry out staff orientation
*Carry out staff motivation
*Evaluate staff devolopment activities effectiveness
*Produce staff devolopment activities report

BASIC GUEST ROOM CLEANING

*Identify basic guest room cleaning requirments
*Prepare housekeeping equipment & apparatus and room supplies & amenities
*Carry out basic bed making
*Carry out basic bathroom cleaning
*Carry out dusting/wiping
*Carry out vacuuming
*Evaluate basic guest room cleaning activities effectiveness
*Produce basic guest room cleaning activities report

Worthiness

*Malaysian
*Aged 17-35 Years
*SPM with a minimum pass bahasa melayu

Training Period

*1 year and 3 Months

Certifications

*A Level 3 Malaysian Skilled Certificate (SKM) shall be awarded to trainees achieving the required skills. SIJIL KEMAHIRAN MALAYSIA (SKM)